I just wanted to let you know that I met with Edwin this morning & he was absolutely outstanding! He’s an incredibly knowledgeable man, and he explained the issues to me very well. You guys should be proud to have him on your team. Thanks!
VP, Branch Administration
Professional and Courteous
Thought you should know how professional and courteous your staff was to us through the whole process of getting our air conditioner to where it needed to be. Josh and Shaun told us every step involved and were extremely honest and professional. I will be highly recommending Pro Quest Cooling to all of my customers, friends and family that need air conditioning work done.
Debbie,Jessica and Mike.
Black Tie Tuxedos
Pleased with ProQuest interactions
I am writing to let you know how pleased we have been with our ProQuest interactions to date. We have experienced a high degree of professionalism and responsiveness from the ProQuest staff. In todays service environment, that seems to be hard to come by. We have been very impressed with your service technicians, especially Josh. Josh is professional, yet personable and friendly. He is knowledgeable and solution- oriented, which is very refreshing.
We have recently signed on to the extended warranty and annual maintenance program. We look forward to having you help with our cooling needs. We have already been recommending you to others.
I wanted to send out a big thank you to you and your team. I have been working with Larry to get a new system installed at my house. Larry went the extra mile answering all of my questions and handling any requests that I had. He is very personable, professional and always exceeds expectations. Mike and Rene (not sure of spelling) were the team that came out for the installation. Without even asking the first thing Mike did was to take the time to explain to my wife and I what he was going to be doing with the installation. From the get go my confidence level was at 110%. I was unable to stay for the duration but my wife was there. I love her to death, but she can be very critical in those situations. 3 times during the day she called me to let me know how awesome Mike and Rene were. That was amazing. I know that you are participating in a very difficult industry with very demanding customers, myself included. Once again you have exceeded expectations. There is a reason that everyone at Stock Development recognizes Proquest as a part of the family and not just a vendor. Your persistence for excellence and personable attitude has fortunately trickled down to the rest of your staff which was evident in Yesterday’s service. Thanks again. John